CHECK AVAILABILITY IN MY AREA

FAQs Frequently Asked Questions

How can I apply for New Nextra connection?

You can apply for new connection through Get in Touch page or Make your Own Plan page on our website. You can also call us directly at our Customer Care number 1800-419-8050 OR email us at support@nextraworld.com

How I can get in touch with Nextra?

You can contact our 24*7 Customer Care support team at 1800-419-8050 or you can also write us at support@nextraworld.com for any Queries, Complaints or Requests.

How can I check Nextra’s coverage in my area?

You can visit our website www.nextraworld.com and Check Availability at your location from the home page itself. In case your locality/ society name is not listed in the drop down menu, your locality might not be connected then. The best you can do is enter your details in the form that Pop-ups and send it to us. As soon as we connect your locality/ society, we will contact you and provide you a connection.

What are Nfinity Plans?

Nfinity Plans are truly unlimited plans which offer limitless data on primary speed thorough out the month. Unlike other unlimited plans which have monthly data usage limit and post consumption of this data usage limit, the speed reduces to secondary speed for rest of the month. Nfinity plans come with No Data limit and no such speed restrictions. You can download as much as you can. Nfinity Plans are available with 3 speed options: 20 Mbps, 30 Mbps and 50 Mbps. These plans are currently available is select areas only.

What is my Customer ID?

Your Customer ID is the unique account number of 7 numerical digits allotted to you by our CRM and Billing System at the time your account is registered with us initially. You can ask for any account details via Customer ID.

What is FUP (Fair Usage Policy)?

While the packages are designed to give unlimited broadband experience to the subscribers, few customers may use excessive amount of the data transfer, causing traffic congestion on the network. In order not to impair the experience of other users, a Fair Usage Policy is applied. This helps to give the desired Internet usage experience to all users, especially since broadband is a shared bandwidth experience and the over-usage of a group of customers must not affect the rest of the users.

How can I check my Data Usage?

You can Login to My Account section for our website and from there you can see your data usage details. You can also visit “Click here to download unbilled usage details” link to check real time usage.

How can I add additional data if I my DUL is exhausted?

If you run out of your Data Usage Limit you need not worry and can continue using the same speed by just subscribing for an Add-On data plan or Booster Top-Up.

ADD-On plans are Additional Data Packs which can be bundled with the Base Plan and can be opted with Unlimited Plans Only. To subscribe for an Add-On Plan, you need to contact our Customer support team and they will help you with it. Please note that you need to have a sufficient wallet balance in your account for activation. ADD-ON plans are auto-renewal and needs to be deactivated in case of no need of additional data . For deactivation of ADD-ON, request to be raised for the same to our support team at 1800-419-8050, 48 hours before next renewal date. Currently we have 5 Add-0n Plans which can be activated in the running bill cycle.

a). Add-ON 15GB                                                       b). ADD-ON 35GB

c). ADD-ON 65GB                                                       d). ADD-ON 110GB

e). ADD-ON 175GB

Booster Top-Ups are the small data packs which can be bundled with the Base Plan and can be optioned with Unlimited Plans Only. Boosters can be activated from Customer care after maintaining the sufficient wallet balance (inc. 15% service taxes). Boosters cannot be deactivated. Currently we have only 3 booster packs which can be activated multiple times.

a). Booster 3 GB                b). Booster 15 GB                       c). Booster 35 GB 

How I can change my Wi-Fi password?

To change your Wi-Fi password or Wi-Fi Name (SSID), please follow these steps:

  1. Log in through the IP address, Username and Password mentioned at the back of your router.
  2. Then change the password mentioned under WPA PSK2- *******
  3. In order to change the Wi-Fi Name (SSID), please update the name mentioned under SSID- Nextra 33325

From where can I access or manage My Account?

You can access My Account section for the home page of our website www.nextraworld.com and login to access your account.

In case I forgot “My Account” password, how can I reset the same?

You can call us at 1800-419-8050 and we will ask you security questions to confirm and validate your records in our database. Once confirmed, the password will be sent via SMS to your registered mobile number.

How can I make Online Payment of my Bill or Recharge?

For making online payment follow the steps below:

  1. Login to www.nextraworld.com
  2. Click on Quick Pay Option given on the home page
  3. Fill in your payment details and your customer ID
  4. On submission, you will be re-directed to our payment gateway options
  5. From there, you can select an option between 1. Paytm OR 2. Paynimo and complete the transaction.

Do we have Cheque payment facility for Prepaid users?

Prepaid users cannot make the payment by Cheque, we only have Cheque payment facility for post-paid users.

What are additional data usage charges for Post-Paid users on Limited Plans?

Limited plan users on post-paid connection will get charged 10p/1MB data. Charges are applicable as per the usage.

Which Router does Nextra provides and what is the cost and it’s features?

For FTTH/ FTTB networks, Nextra does not provide the Router or and other Customer Premise Equipment. Customer can buy Router/ Accessories recommended by Nextra or any other equipment of equivalent specifications. Nextra recommended Router is available for Rs. 1500/- (incl. VAT)

For FTTN networks, Nextra provides the Customer Premise Equipment, for which a refundable security deposit of Rs.1500/- would be collected at the time of signing the Customer Relationship Form (CRF)

What is the range of the Nextra Provided Router?

Nextra Provided Router offers the range of approx. 10 meters to 15 meters. Within the range of 10 meters, user can enjoy the maximum speed depending on environmental feasibility.

What is KlipZoo?

KlipZoo is your gateway to the world of unlimited entertainment. With just one click, you can stream thousands of clips, videos, movies and much more on our exclusive Video On-Demand portal. KlipZoo is an exclusive showcase of On-Demand Videos and Movies which comes as an advantage for being associated with Nextra. Trust us, there are no subscription changes, pay per views or any such paid models! Access to KlipZoo comes FREE with your Nextra Broadband connection.

Is there a way I can prioritise speed for specific websites with my Nextra Connection?

Yes, you can! We have a special feature under Nextra’s Smart Broadband service in which you can prioritise or de-prioritise your existing broadband speed as per your requirements. Please contact our Customer Support team for detailed information and activation of this service.

Can Initia Broadband customers avail the Booster/Add-On plans?

Initia Broadband service do not have Booster Top-Up or Add-On Plans.

Can I get details of websites or pages I have visited through my Nextra Connection?

We do not capture the details of website/content for the usage done by customer, as these details might have confidential details of his/her financial activities. Disclosure of these details might cause financial loss, hence we do not capture and share the details with customer as per the Security Purpose.

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